5
Social platforms
InstagramFacebookTikTokYouTubeGoogle Business
Public profiles, posts and reviews. Follower counts, posting cadence, engagement, comments and ratings.
Market intelligence · Kuwait & GCC
Track your whole market. Act on the three things that changed.
One platform for market intelligence and the customer conversations that follow.
- 80,000+
- retail products tracked
- Daily
- price and post checks
- 5
- social platforms covered
- EN · عربي
- Arabic and English
Watching now
Sample dashboard · illustrativeBrand A
instagramWatch
Brand B
tiktokSteady
Brand C
delivery appsSteady
Retailer D
retail siteSerious
Retailer E
retail siteSteady
Other · 3
youtubeSteady
Today’s decisions
3 of 412 changesBrand A cut price on 4 tracked SKUs→ WhatsApp
Retailer D pulled a menu category→ report
Your engagement up 34% this week→ inbox
Built for retail and restaurant brands in Kuwait
80,000+retail products tracked
5social platforms, plus delivery apps and retail sites
Dailyevery figure refreshed each morning
How it works
Six platforms in. One decision out.
Collection runs every morning; analysis scores what changed and flags it before anyone opens a dashboard.
Why this exists
Right now, this job is a person with a spreadsheet.
Most teams we meet already do all of this. They do it on Sunday morning, by hand, for a handful of brands instead of the whole market, and the answer is a week old by the time it reaches the person who can act on it.
The jobBy hand todayWith Social Hub
Market price checkSomeone opens eight retail sites and copies prices into a sheet. Realistically a few dozen SKUs, once a week.80,000+ products, prices checked every day, with the change and the previous value kept side by side.
Menu and item changesNoticed by accident, usually when a customer mentions it.Every add, removal and price move on a tracked menu, with the item named.
Market campaignsWhoever happens to follow them on Instagram sees it in their feed.Posting cadence and engagement for every competitor you track, ranked by what moved.
Customer repliesFour apps, four phones, no record of who said what.One inbox across WhatsApp, Instagram and Messenger, with the full history on the customer.
The monthly reportTwo days of copy-paste, out of date on delivery.Scheduled, bilingual, generated from the same figures the alerts came from.
The comparison that matters is not Social Hub against another tool. It is Social Hub against the Sunday morning.
Coverage
Where the numbers come from.
No survey panels and no estimates. Every figure on a Social Hub screen traces back to a page that was actually fetched.
80,000+
Retail products & delivery menus
Electronics retailHome appliancesOnline retailFood delivery
Prices checked every day, matched across retailers so the same item is one row.
3
Messaging channels
WhatsApp BusinessInstagram DMMessenger
The reply side of the same platform. One inbox, one customer record, whichever channel they arrived on.
Social Hub collects publicly visible market information. If a source cannot be read on a given day, the platform keeps the last good reading and our team is alerted to restore it.
Proof
See your own market before you see the price.
Kuwait is a small market and reputations travel. Book a walkthrough and see Social Hub running on your own market before you decide.
Who is on the platform
Electronics retailer
Home appliances retailer
Customers are described by category rather than named.
Walkthrough
See it on your own competitors.
Tell us the brands you follow and we will load them before the call, so the first thing you see is your own market.
Book a walkthrough →After setup
What you see from the first week.
- Your competitors' recent posts and engagement, side by side.
- Daily price checks at the retailers you choose.
In Arabic and English, from your own tracked data.
Market intelligence
You and the market, on the same axes.
Benchmark puts your posting rhythm and engagement side by side with every competitor you track: no exports, no spreadsheets.
Posts per week · eight weeks
Illustrative dataShare of followers
Product Battle · Audience Audit
Head-to-head product comparison and audience credibility checks, on the accounts you track.
Read the guide →Price & menu monitoring
A price moves. You know before your customers do.
80,000+ products across Kuwait's leading retailers, checked every day, with delivery-app menu changes tracked alongside.
OLED55C4 · four retailers
Watch · −13% in week 7Today's flagged changes
OLED55C4 · Retailer A−13.0%
Grill combo · menu item removedSerious
Galaxy S24 · you hold lowest priceGood
Gap to your price
Signals
You should not have to open the dashboard to find out.
Every number the platform collects can carry a threshold. When one is crossed, the alert goes to the person who can act on it: not to a shared address nobody reads.
CRITICALA basket item dropped 12% at two sources4 min ago
WARNINGNegative-sentiment mentions crossed your threshold19 min ago
INFOAn out-of-stock item returned in your category1 hr ago
01
Thresholds you set
Percentage moves, absolute prices, stock state, mention volume, sentiment, response time. Per item, per source, per branch.
02
Routed, not broadcast
A price signal goes to commercial, a sentiment signal to the social lead, a response-time signal to the inbox owner. Each with its own quiet hours.
03
Where they land
In-app, email, or a WhatsApp message to the person on shift. The alert carries the reading, the source and the timestamp that produced it.
Signals are deduplicated before they are sent: a price that oscillates across a threshold four times in an hour produces one alert with the range, not four alerts. Alert fatigue is the failure mode that kills monitoring tools, so the default settings are deliberately quiet.
Demand
Price is half the story. Demand is the other half.
Everyone can read a price tag. Social Hub reads what happens next: which items people search, save, comment on and ask about, and puts that on the same axes as what you charge.
ItemYour priceMarket lowDemand · 12 wksSignal
OLED 55″ television234.900229.500Raise is safe
Air fryer 5L24.90022.750Restock before Thu
Robot vacuum89.00084.000Discount is wasted
Soundbar 3.159.50061.000Asked 12× in inbox
Coffee machine42.00039.900Exit the line
Illustrative data · prices in KWD
The board answers the question a price table cannot: am I cheap for a reason? Sitting low on price and low on demand is not a win: it is a category that stopped caring.
Demand signal is built from public search interest, post engagement on the item, review volume and inbox question frequency: the last one from your own conversations, never anyone else's.
01
Rising before it peaks
Items whose demand slope turns up while price is still flat across the category: the window where a change actually moves volume.
02
Dead stock, early
The mirror case. Sustained demand decay on a line you are still discounting, flagged before the quarter closes on it.
03
Questions as a signal
The same product asked about twelve times this week in your inbox is a demand reading, and it is one only you can see.
Demand scores are relative, not absolute: they rank items against your own catalogue and category over time, and they carry the same timestamp and source trail as every price on the platform. No panel data, no modelled estimates.
Omnichannel inbox · WhatsApp Business Platform
The conversation the alert starts, finished in one inbox.
WhatsApp, Instagram and Facebook in one thread per customer: plus Flows that take an order, a booking or a feedback score without an agent.
Inbox
12Nour A.WhatsApp
Is the OLED55 still 265?Hamad S.Instagram
Order #4192 delivered ✓Dana K.Messenger
Booking for Thursday 7pmFaisal R.Facebook
Rated 5 / 5 · feedback flowNour A.WhatsAppOpen
Is the OLED55 still 265?Yes: 265.000 KWD, in stock in Kuwait City. Want me to hold one?
Flow · orderChoose a branchKuwait City · in stockSalmiya · 2 left
Reply…AI draft
Flows that ship today
The thread is only the surface.
CRM
One record per customer
Every conversation, order reference and past complaint attaches to a single contact: merged across WhatsApp, Instagram and Facebook by number and name. Segment it, export it, act on it.
Automation
Flows that end in a human
Keyword and intent routing, business-hours replies, order and booking flows, feedback collection. Each flow has an explicit hand-off point, and the transcript carries over.
Agents
Assignment and load
Conversations route by branch, platform or account, round-robin or to the least-busy agent. Response and resolution time per agent, measured against your SLA targets.
Broadcast
WhatsApp at list scale
Template-approved campaigns to opted-in segments, sent in batches with delivery and read reporting, and a hard stop on anyone who opted out.
Publishing
Then you publish, in the same place you were reading.
Watching the market and answering customers is only useful if you can act. Social Hub schedules and publishes to Instagram and Facebook, with Arabic and English side by side in one composer and an approval step your team can switch on.
Composer
InstagramFacebook
English68 / 220
New arrivals landed this week: 65″ OLED, in stock at all branches.
العربية94 / 220
وصلت الأصناف الجديدة هذا الأسبوع: شاشة OLED مقاس ٦٥ بوصة، متوفرة في كل الفروع.
Thu 09:00Send for approval
This week
Sun 10:00
Weekend offer: home appliancesInstagram · Facebook
ScheduledMon 12:30
Broadcast to offer opt-insWhatsApp
Needs approvalTue 08:00
Reel: product walkthroughInstagram
ScheduledWed 17:00
Rejected · aspect ratio not acceptedInstagram
Re-cutThu 09:00
New arrivals: in composerInstagram · Facebook
Draft01
One composer, two languages
Write the Arabic and the English together, see both previews per platform, and catch the RTL line break before your audience does.
02
Approval that is not email
Drafts route to a reviewer with the caption, the creative and the scheduled slot in one view.
03
Assisted, not automated
Draft captions, translations and reply suggestions are drafted in the tone you choose, and every one lands as a draft a person has to send.
Publishing uses Meta's official business APIs. If a platform rejects a scheduled post, it comes back to the calendar marked failed and your team is notified, so the slot can be fixed rather than silently lost.
The whole platform
Six pillars. Every feature listed.
Every feature has its own page in the product guide, in English and Arabic.
01
Market Intelligence
Benchmark, Product Battle, Audience Audit, Demand Intelligence.
02Price & Menu Monitoring
Price Guard, menu and item tracking, stock state, Signals thresholds.
03Omnichannel Inbox
One thread per customer, CRM record, agent routing, automation flows.
04WhatsApp Business Platform
Flows for ordering, booking, feedback and e-commerce.
05Reporting & AI
Publishing calendar, campaign ROI, AI chat, scheduled reports.
06Platform
Teams, branches, CRM, wallet and billing, eight Google integrations.
And the parts nobody puts on a landing page.
The administrative surface decides whether a tool survives its second month. Ours is built for multi-branch groups and for agencies running several brands from one login.
Reports & exports
Scheduled PDF reportsExcel & CSV exportCustom date rangesArabic & English reports
Teams & access
Roles and permissionsBranch scopingMulti-brand workspacesSession control
Integrations
Google Business ProfileGoogle AnalyticsSearch ConsoleYouTubeMeta AdsWhatsApp Flows API
Commercial
Wallet & billingUsage meteringPer-brand invoicingKNET & card paymentArabic invoicesAnnual contracts
AI
Ask your data a question. Get the answer and its receipts.
The AI here is not a black box writing you a paragraph. Every answer names the figures it used, where they came from and when they were read, and when it does not have enough, it says so.
You
Why did home appliances soften last week?
Social Hub
Three things showed up in your data over the last seven days:
- Market low on the 5L air fryer dropped 9% on Monday. Your price has not moved in 17 days.
- Inbox questions asking "when is it back?" rose 40% on the robot vacuum: a stock signal, not a price one.
- Instagram publishing paused for four days after two posts were rejected on aspect ratio.
3 sources · last read 06:00 today
Price GuardInboxPublishing calendar
Ask
In your own language
Type the question in Arabic or English across every dataset you have, prices, conversations, posts, reports, without learning a query language.
Summarise
A brief that finds you
A weekly or daily brief written from your own data, delivered to email or WhatsApp, at the length you set, with its numbers attached.
Draft
A draft, never a decision
Captions, replies and translations arrive as drafts in your own tone. A person always presses send.
Trust
Your customer conversations are the most sensitive data you own.
Here is how Social Hub protects the data you trust it with.
Infrastructure
Dedicated infrastructure
Social Hub runs on dedicated servers, not shared hosting, with automatic daily database backups.
Collection
Public pages for market data
Competitor and market figures come from publicly visible pages and listings. Customer conversations reach the platform only through the channels you connect.
Connections
Encrypted in transit
Every connection uses HTTPS, and access tokens for connected accounts are stored encrypted. WhatsApp, Instagram and Facebook connect through each platform's official API, and you can disconnect them at any time.
Access
Role-based permissions
The workspace owner decides who joins, and agents can be limited to the branches and departments they are assigned to.
Export
Your data, on hand
Contacts and reports can be exported from inside the app.
Our Data Protection Addendum is published on the Data Protection page.
Pricing
Pick the plan that fits your business
Pay in any GCC currency, Egyptian pounds or US dollars, monthly or yearly. Choose the social or restaurant plans depending on what you track.
Currency
Billing cycle
Plan type
Social Intelligence
Basic
Perfect for small teams getting started with competitor tracking and social analytics.82$ /mo
Competitors per platform
What's included
- 500 points per monthYour monthly credit, spent on competitor scans, AI analysis and WhatsApp messages. Refills every month.
- Free AI AnalysisAI reads every caption, comment and image we collect and tells you what it means. No points charged.
- AI Intelligence AgentAsk about your market in plain language and get answers drawn from your own data.
- WhatsApp BroadcastSend offers straight to customers on WhatsApp, to your whole list or one segment.
- Social Media AnalyticsYour reach and growth measured against competitors, with benchmark scorecards, audience quality checks, collaboration performance and Google Business ratings.
- Market Intelligence DashboardA running read on your industry: customer sentiment, where demand is heading, and the product gaps your competitors have not filled.
- Email ReportsA daily and weekly summary in your inbox with a PDF attached, so you stay current without logging in.
- AI Image GenerationCreate marketing visuals from a written description, without a designer.
- 5 team membersPeople you can invite into your workspace. Everyone shares the same plan, with no per-person billing.
- 1 social accountYour own Instagram, Facebook and WhatsApp accounts, connected for publishing, replies and analytics.
Most chosen
Plus
For growing teams that need deeper insights, content ideas, and alerts.163$ /mo
Competitors per platform
Everything included in Basic, plus:
- 1000 points per month2×Your monthly credit, spent on competitor scans, AI analysis and WhatsApp messages. Refills every month.
- Track up to 5 retail stores (10 pts/sync)Online shops we re-check on a schedule, so you hear about a price change instead of hunting for it.
- Price GuardFlags it when a price you advertise on social does not match the price in your store.
- Stock & Price Movementweekly price changes & stock-outs vs competitors
- Price & stock filter alerts5 saved filters, email on every change
- Content IdeasAI suggests what to post next, based on what is working for you and for your competitors.
- Content CalendarPlan and schedule posts ahead across every connected account, from one calendar.
- Comments MonitoringRead what customers say on your competitors’ posts, usually where complaints surface first.
- Alerts CenterChoose the changes you care about and hear the moment they happen, not weeks later.
- Social Comparison LabPut your brand next to a competitor side by side, and compare individual products head to head.
- Campaign ROIConnect campaign spend to what you actually sold, so you know which ones paid off.
- 15 team members3×People you can invite into your workspace. Everyone shares the same plan, with no per-person billing.
- 3 social accounts per platform3×Your own Instagram, Facebook and WhatsApp accounts, connected for publishing, replies and analytics.
- 3 Google accountsGoogle properties you can connect: Search Console, Analytics, YouTube and Business Profile.
Pro
Full power for agencies and brands managing large-scale intelligence operations.359$ /mo
Competitors per platform
Everything included in Plus, plus:
- 2000 points per month2×Your monthly credit, spent on competitor scans, AI analysis and WhatsApp messages. Refills every month.
- Track up to 15 retail stores (10 pts/sync)3×Online shops we re-check on a schedule, so you hear about a price change instead of hunting for it.
- Price & stock filter alerts20 saved filters, email on every change
- Social HubOne inbox for every connected account, worked by your whole team, with assignment, agent performance, auto-replies, macros and response targets against your business hours.
- 5 Social Agents includedTeam members with their own inbox seat, so conversations can be assigned and response times tracked.
- Community ManagementComments, mentions and reviews from every connected account in one queue your team can assign, answer, hide or escalate.
- Case DeskFor problems one reply cannot close, such as a refund or a broken order, each becomes a case with an owner and a status until it is resolved.
- Prime SupportA direct line to our team with priority response, instead of the standard queue.
- 30 team members2×People you can invite into your workspace. Everyone shares the same plan, with no per-person billing.
- 5 social accounts per platform+2Your own Instagram, Facebook and WhatsApp accounts, connected for publishing, replies and analytics.
- 5 Google accounts+2Google properties you can connect: Search Console, Analytics, YouTube and Business Profile.
Compare all plans and limits →Every feature, side by side
Compare all plans
Every feature, across every plan.| Capability | Basic$ 82 | Plus$ 163 | Pro$ 359 |
|---|---|---|---|
| Monthly pointsYour monthly credit, spent on competitor scans, AI analysis and WhatsApp messages. Refills every month. | 500 | 1000 | 2000 |
| Retail stores trackedOnline shops we re-check on a schedule, so you hear about a price change instead of hunting for it. | 5 | 15 | |
| Social agentsTeam members with their own inbox seat, so conversations can be assigned and response times tracked. | 5 | ||
| Team membersPeople you can invite into your workspace. Everyone shares the same plan, with no per-person billing. | 5 | 15 | 30 |
| Social accountsYour own Instagram, Facebook and WhatsApp accounts, connected for publishing, replies and analytics. | 1 | 3 | 5 |
| Google accountsGoogle properties you can connect: Search Console, Analytics, YouTube and Business Profile. | 3 | 5 | |
| TikTok competitorsHow many competitor accounts you can track on this platform. | 5 | 10 | 15 |
| YouTube competitorsHow many competitor accounts you can track on this platform. | 5 | 10 | 15 |
| Facebook competitorsHow many competitor accounts you can track on this platform. | 2 | 5 | 8 |
| Instagram competitorsHow many competitor accounts you can track on this platform. | 5 | 10 | 15 |
| Free AI AnalysisAI reads every caption, comment and image we collect and tells you what it means. No points charged. | |||
| AI Intelligence AgentAsk about your market in plain language and get answers drawn from your own data. | |||
| AI Image GenerationCreate marketing visuals from a written description, without a designer. | |||
| Content IdeasAI suggests what to post next, based on what is working for you and for your competitors. | |||
Prices are shown in the currency you picked above. Yearly billing costs two months less than paying monthly, and you can move up a plan whenever you need to.
Questions we get asked.
Social Hub is an all-in-one platform for retail brands in Kuwait and the GCC. It tracks competitor prices across retail websites, monitors competitor social media, gives you a unified inbox for WhatsApp, Instagram and Facebook conversations, and surfaces AI-powered alerts and weekly reports.
We support every major Kuwait electronics and home retail website our customers ask for, plus Instagram, Facebook, TikTok, YouTube and WhatsApp Business via the official Meta API. New sources are added on request.
No. You add competitor handles and pick the retailers to watch, connect your Instagram, Facebook and WhatsApp Business accounts through official sign-in, and the platform takes over. Competitors you add start collecting straight away.
General social media tools focus on publishing, engagement and listening. Social Hub adds retail price tracking, competitor catalogue monitoring, AI demand intelligence, Price Guard for promotion-vs-store price checks and a customer inbox built on the official WhatsApp Business API, purpose-built for retail brands in the GCC.
Yes. The full UI ships in English and Arabic, and the AI sentiment, demand intelligence and reports work natively in both languages including Kuwaiti dialect.
You choose the retailers, categories or brands you want to watch. We check prices every day, keep the full price history, and alert you when a price drops, a new offer appears, or an item is back in stock. You can compare any product side-by-side with your own catalog.
Yes. We connect through your verified WhatsApp Business Account so you keep your number, run approved message templates, send segmented broadcasts and never risk a personal-number ban.
Tiered subscription plans. Pricing scales with the number of competitors tracked, social accounts connected and team seats. See the pricing section above for the live plan list and what each tier includes.
Every connection is encrypted with HTTPS, access tokens for connected accounts are stored encrypted, each team sees only its own data, and the database is backed up daily.
Yes. There is no minimum commitment — cancel any time from your billing settings and you keep access through the end of the paid period.
Yes. The Restaurant module tracks competitor menus and prices on Talabat, includes a dedicated Pricing Lab, and ships an "Ask AI" assistant tuned for restaurant operations — for F&B brands and agencies serving them.
Yes, for WhatsApp Flows. You can create API tokens and use documented REST endpoints for orders, customers and catalogues, with signed webhooks when an order is created, paid or changes status. Reports can also be exported to PDF and Excel.
Yes. The platform is built around branches and departments — each branch can have its own social accounts, agents, SLAs and reports, and agencies can manage multiple client workspaces from one login.
Content Ideas suggests AI-generated posts informed by competitor activity and trending demand in your market, and the drag-and-drop Content Calendar plans them in English and Arabic. Posts are then scheduled and published to Instagram and Facebook.
Macros run multi-step workflows on a conversation in one click — for example tag, assign, send a templated reply and log a note. Auto-reply rules trigger on keywords, intents or first-message scenarios and work across all connected channels.
See your own market in the first call.
Bring three brands you follow. We'll show you their latest activity live.
Book a walkthrough80,000+ productsChecked dailySocial + retail + menus
Getting started
Bring your watchlist. We will have it running the same week.
01You send the listNames, sites and social handles for the brands you already care about. A spreadsheet is fine.
02We match and baselineProducts are matched across sources and a first full pass runs, so day one has history behind it, not an empty chart.
03Alerts startSeverity thresholds set with you, delivered to WhatsApp and email in the language each person reads.