How can we help you?

Visit social-hub.net and click "Get Started". Enter your email, choose a password, and set up your team name. You'll be guided through a 3-step setup wizard to add your brand profile and first competitors.

Go to Dashboard → Competitors and click "Add Competitor". Enter their Instagram handle or Facebook page URL. Social Hub will start scraping their public posts within 24 hours. You can add up to 30 competitors depending on your plan.

The first scrape cycle runs within 24 hours of adding a competitor. After that, posts are collected daily. AI analysis (vision, sentiment, caption analysis) processes automatically within a few hours of each scrape. Historical data builds up over time — after 2-4 weeks you'll start seeing meaningful trend patterns.

Yes. Open your team page and invite them by email as a team member or an agent. Team members use the parts of the platform you open for them; agents handle conversations in the inbox.

AI Vision analyzes every competitor image post and extracts structured data: products shown, prices visible, promotional offers, branding elements, and content themes. This lets you automatically detect when competitors launch new products, change prices, or run promotions — without manually checking their profiles.

Market Intelligence aggregates data from all your competitors into a single dashboard. It shows market share of voice, top-performing content across brands, promotional activity trends, and emerging market patterns. The AI highlights anomalies — like a competitor suddenly increasing posting frequency or launching an unusually aggressive promotion.

Yes. Social Hub tracks competitors on Instagram, Facebook, TikTok, and YouTube. Each competitor can be monitored on one or multiple platforms. All data is unified in a single dashboard regardless of the source platform.

The Intelligence Agent is an AI assistant with access to all your competitive data. Ask it questions like "What promotions did my competitors run last week?" or "Which competitor had the highest engagement this month?" and it will analyze your data and provide insights in natural language.

The Unified Inbox combines all your messages from Instagram DMs, Facebook Messenger, WhatsApp Business, and Facebook/Instagram comments into a single conversation view. Agents can reply to any channel from one place. Conversations are assigned to agents, have SLA timers, and support internal notes.

Go to Settings → Social Accounts → Connect Instagram. You'll be redirected to Facebook/Meta login (Instagram Business accounts are managed through Facebook). Authorize Social Hub to access your Instagram Business account. Make sure your Instagram is a Business or Creator account linked to a Facebook Page.

Yes. Go to Social → Auto Replies to create automated responses triggered by keywords. Auto-replies can also trigger on a customer's first message, outside business hours, or when no agent is available, and you can set different replies for each platform (Instagram, Facebook, WhatsApp). You can also create Macros — saved reply templates agents can insert with one click.

WhatsApp Broadcasts let you send messages to multiple contacts at once through the WhatsApp Business API. Go to WhatsApp → Broadcasts to create a campaign. Select your audience (contacts or segments), compose your message using an approved template, and schedule the send time. You can track delivery, read, and reply rates.

Go to Social → Agents to see all team members and their status (online/away/offline). Conversations can be manually assigned to agents from the inbox, or auto-assigned based on round-robin or skill rules. The Team Performance Dashboard shows response times, resolution rates, and agent workload metrics.

Social Hub currently monitors major Kuwait electronics retailers. We track over 45,000 products daily including prices, stock status, specifications, and customer reviews.

The Pricing Lab lets you compare any product's price across all tracked stores side-by-side. Search for a product or browse categories, and see current prices, price history over time, and percentage differences between stores. You can also set Store Tracker watches to get alerts on price drops, new offers and back-in-stock items.

Price Guard checks every day whether a store's social media promotions show a different price from its website, and lists each mismatch on the Price Guard page. Its Kuwait Local Prices panel also checks the same product at other Kuwait online stores.

Demand Intelligence analyzes customer comments on competitor posts to identify which products people are asking about. It detects purchase intent, product mentions, and sentiment from social conversations. This helps you spot trending products and market opportunities before they show up in sales data.

Go to Restaurant → Add Restaurant and paste the restaurant delivery page URL. Social Hub will automatically scrape the full menu including categories, items, prices, and descriptions. The first scrape completes within 24 hours. After that, menus are re-scraped on a scheduled basis to catch price changes and new items.

Yes. The Restaurant Pricing Lab shows item-by-item price comparisons across all tracked restaurants. Search for a menu item (e.g., "Cheese Burger") and see how each competitor prices it. You can also see price history to track when competitors raised or lowered prices.

The AI Market Overview is an automatically generated analysis of your restaurant's competitive landscape. It shows market positioning (where your brand sits on price/quality), promotion activity across competitors, social media engagement comparison, and customer sentiment summary. Updated weekly with AI-generated insights and recommendations.

Social Hub accepts payments in KWD through MyFatoorah payment gateway. This includes KNET (local debit cards), Visa/Mastercard credit cards, and Apple Pay. All prices are in Kuwaiti Dinars with no hidden currency conversion fees.

Open the Subscription page to see your current plan and the other plans. When you buy a new plan it starts immediately, and any unused days left on your current plan carry over to it. You can also buy add-ons without changing your base plan.

Yes. Go to Settings → Wallet to see your payment history. Each payment has a "Download Receipt" button that generates a PDF receipt with your company details, amount, date, and payment method. Receipts are formatted for business expense reporting.

To request account deletion or data removal, email support@social-hub.net with your account email and request type. We process deletion requests within 30 days per our data protection policy. You can also delete your account yourself from your profile settings, and export your contacts from the Contacts page first.