Question 1

What is Social Hub?

Accepted Answer

Social Hub is an all-in-one platform for retail brands in Kuwait and the GCC. It tracks competitor prices across retail websites, monitors competitor social media, gives you a unified inbox for WhatsApp, Instagram, Facebook and TikTok conversations, and surfaces AI-powered alerts and weekly reports.

Question 2

Which retail sites and social platforms do you support?

Accepted Answer

We support every major Kuwait electronics and home retail website our customers ask for, plus Instagram, Facebook, TikTok, YouTube and WhatsApp Business via the official Meta API. New sources are added on request.

Question 3

Do I need a developer to set it up?

Accepted Answer

No. You add competitor handles and product URLs from a simple admin panel, connect your Instagram, Facebook and WhatsApp Business accounts via official OAuth, and the platform takes over. Most teams are live within an hour.

Question 4

How is this different from Hootsuite or Sprout Social?

Accepted Answer

Generic SMM tools focus only on publishing and inbox. Social Hub adds retail price tracking, competitor catalog monitoring, AI demand intelligence, Price Guard for ad-vs-store mismatches and a customer-conversation inbox built around the official WhatsApp Business API — purpose-built for retail brands in the GCC.

Question 5

Is there an Arabic interface and Arabic AI analysis?

Accepted Answer

Yes. The full UI ships in English and Arabic, and the AI sentiment, demand intelligence and reports work natively in both languages including Kuwaiti dialect.

Question 6

How do competitor price alerts work?

Accepted Answer

You add the competitor product URLs you want to watch. We crawl them daily, store full price history, and send instant alerts when a price drops, a discount appears, or stock changes. You can compare any product side-by-side with your own catalog.

Question 7

Is WhatsApp on the official Meta API?

Accepted Answer

Yes. We connect through your verified WhatsApp Business Account so you keep your number, run approved message templates, send segmented broadcasts and never risk a personal-number ban.

Question 8

How is Social Hub priced?

Accepted Answer

Tiered subscription plans with a free trial. Pricing scales with the number of competitors tracked, social accounts connected and team seats. See the pricing section above for the live plan list and what each tier includes.

Question 9

Where does my data live and is it secure?

Accepted Answer

All data is stored on managed infrastructure in the GCC, encrypted at rest and in transit. Your competitor data, customer conversations and reports are never shared with third parties or used to train external models.

Question 10

Can I cancel any time?

Accepted Answer

Yes. There is no minimum commitment — cancel any time from your billing settings and you keep access through the end of the paid period.

Question 11

Do you support restaurant menu and delivery-app tracking?

Accepted Answer

Yes. The Restaurant module tracks competitor menus, prices and offers from delivery platforms, includes a dedicated Pricing Lab, and ships an "Ask AI" assistant tuned for restaurant operations — for F&B brands and agencies serving them.

Question 12

Is there an API and webhooks for my BI stack?

Accepted Answer

Yes. Every workspace can mint API tokens, hit documented REST endpoints (Scribe API docs included), and subscribe to outbound webhooks for events like new posts, price changes and inbox messages — so your data warehouse and BI dashboards stay in sync.

Question 13

Does it work for a multi-branch retailer or a multi-client agency?

Accepted Answer

Yes. The platform is built around branches and departments — each branch can have its own social accounts, agents, SLAs and reports, and agencies can manage multiple client workspaces from one login.

Question 14

What is Content Studio?

Accepted Answer

Content Studio combines AI-generated post ideas (informed by competitor activity and trending demand in your market) with a drag-and-drop content calendar to plan and schedule across Instagram, Facebook and TikTok in EN and AR.

Question 15

How do macros and auto-replies work for support teams?

Accepted Answer

Macros run multi-step workflows on a conversation in one click — for example tag, assign, send a templated reply and log a note. Auto-reply rules trigger on keywords, intents or first-message scenarios and work across all connected channels.