Agent Permissions
Control exactly which tools each agent can open.
Why it exists
A customer-service agent needs the inbox, not your pricing strategy or billing. Scoping access to the job protects sensitive data and keeps the interface simple for the people using it all day.
How it works
Each agent is granted the specific areas they are allowed to open: inbox, comments, publishing, insights, and everything else stays hidden from their sidebar.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Community Management | |||
| Case Desk | |||
| Stories Archive |
Common questions
Which plans include Agent Permissions?
Agent Permissions is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does Agent Permissions use points from my wallet?
Agent Permissions is included in your plan. Some actions, such as competitor scans and AI analysis, use points from your monthly credit, and the cost of each one is listed in your wallet.
Is Agent Permissions available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See Agent Permissions in your own dashboard
Book a walkthrough and we will load your own competitors before the call.