Unified Inbox
Instagram, Facebook and WhatsApp messages in one shared inbox.
Why it exists
When each platform has its own app and its own password, messages get missed and two agents answer the same customer. One inbox means nothing is lost between apps and the whole team can see what has already been said.
How it works
Conversations from your connected Instagram, Facebook and WhatsApp accounts arrive in one list. Each thread keeps its full history, can be assigned to an agent, and is replied to without leaving Social Hub.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Stories Archive |
Common questions
Which plans include Unified Inbox?
Unified Inbox is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does Unified Inbox use points from my wallet?
No. Unified Inbox is covered by your subscription and does not draw on your points balance.
Is Unified Inbox available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See Unified Inbox in your own dashboard
Book a walkthrough and we will load your own competitors before the call.