Case Desk
Turn a customer problem into a tracked case with an owner.
Why it exists
Some complaints cannot be closed in one reply: a refund, a broken order, a complaint that needs a manager. Left in an inbox they get forgotten, and the customer has to chase you. A case carries an owner and a status until it is genuinely resolved.
How it works
Escalate any conversation or comment into a case with an owner, category and status. Replies, activity and outcome stay on the case record, so anyone picking it up can see the full history.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Community Management | |||
| Case Desk | |||
| Stories Archive |
Common questions
Which plans include Case Desk?
Case Desk is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does Case Desk use points from my wallet?
Yes. Case Desk runs AI or scraping work that is billed from your points balance, so you only pay for what you actually use. The cost per action is shown in your wallet.
Is Case Desk available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See Case Desk in your own dashboard
Book a walkthrough and we will load your own competitors before the call.