Community Management
Every public comment, mention and review in one queue.
Why it exists
Public comments are where reputations are made and lost, but they arrive scattered across every post on every channel, and the angry ones are the easiest to miss. Working them as one queue means nothing sits unanswered in public for days.
How it works
Comments, mentions and reviews from your connected accounts are pulled into a single queue that your team can assign, reply to, hide or escalate. AI can classify each item and draft a reply for review.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Community Management | |||
| Case Desk | |||
| Stories Archive |
Common questions
Which plans include Community Management?
Community Management is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does Community Management use points from my wallet?
Yes. Community Management runs AI or scraping work that is billed from your points balance, so you only pay for what you actually use. The cost per action is shown in your wallet.
Is Community Management available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See Community Management in your own dashboard
Book a walkthrough and we will load your own competitors before the call.