Agent Performance
Track response times and conversation volume per agent.
Why it exists
Service quality is usually judged on anecdotes: the one angry customer somebody remembers. Real numbers on response time and volume let you spot who is overloaded and who needs coaching, before customers feel it.
How it works
Assigned conversations, reply times and resolution counts are tracked per agent over the period you choose, so productivity is compared on the same basis for everyone.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Community Management | |||
| Case Desk | |||
| Stories Archive |
Common questions
Which plans include Agent Performance?
Agent Performance is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does Agent Performance use points from my wallet?
Agent Performance is included in your plan. Some actions, such as competitor scans and AI analysis, use points from your monthly credit, and the cost of each one is listed in your wallet.
Is Agent Performance available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See Agent Performance in your own dashboard
Book a walkthrough and we will load your own competitors before the call.