SLA & Business Hours
Set response-time targets and when your team is actually available.
Why it exists
"We reply quickly" means nothing until there is a number attached to it. A stated target makes slow replies visible while they can still be fixed, instead of surfacing in a complaint weeks later.
How it works
You set the response time you expect and define the hours your team works. Conversations are then measured against that target rather than against a vague expectation.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Stories Archive |
Common questions
Which plans include SLA & Business Hours?
SLA & Business Hours is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does SLA & Business Hours use points from my wallet?
No. SLA & Business Hours is covered by your subscription and does not draw on your points balance.
Is SLA & Business Hours available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See SLA & Business Hours in your own dashboard
Book a walkthrough and we will load your own competitors before the call.