SLA & Business Hours
Set response-time targets and when your team is actually available.
Why it exists
"We reply quickly" means nothing until there is a number attached to it. A stated target makes slow replies visible while they can still be fixed, instead of surfacing in a complaint weeks later.
How it works
You set the response time you expect and define the hours your team works. Conversations are then measured against that target rather than against a vague expectation.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Community Management | |||
| Case Desk | |||
| Stories Archive |
Common questions
Which plans include SLA & Business Hours?
SLA & Business Hours is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does SLA & Business Hours use points from my wallet?
SLA & Business Hours is included in your plan. Some actions, such as competitor scans and AI analysis, use points from your monthly credit, and the cost of each one is listed in your wallet.
Is SLA & Business Hours available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See SLA & Business Hours in your own dashboard
Book a walkthrough and we will load your own competitors before the call.