Quick Replies
Save your best answers and reuse them in one click.
Why it exists
Most incoming questions are the same handful asked again and again, retyped slightly differently by every agent. Saved answers make replies faster and keep the brand voice consistent no matter who is on shift.
How it works
You write each response once, in English, Arabic or both, and it becomes available inside any conversation.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Community Management | |||
| Case Desk | |||
| Stories Archive |
Common questions
Which plans include Quick Replies?
Quick Replies is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does Quick Replies use points from my wallet?
Quick Replies is included in your plan. Some actions, such as competitor scans and AI analysis, use points from your monthly credit, and the cost of each one is listed in your wallet.
Is Quick Replies available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See Quick Replies in your own dashboard
Book a walkthrough and we will load your own competitors before the call.