Macros
Saved playbooks your agents fire from a conversation in one click.
Why it exists
Handling a refund or a complaint properly takes several steps, and under pressure agents skip one. A macro turns the agreed procedure into a single button so the process runs the same way every time.
How it works
You build a macro once from the actions it should perform, give it a name, and agents run the whole sequence from inside the conversation.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Stories Archive |
Common questions
Which plans include Macros?
Macros is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does Macros use points from my wallet?
No. Macros is covered by your subscription and does not draw on your points balance.
Is Macros available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See Macros in your own dashboard
Book a walkthrough and we will load your own competitors before the call.