Auto-Reactions
React automatically with an emoji when a message matches a keyword.
Why it exists
Customers watch for the read receipt and the little reaction that says a human is there. An automatic reaction buys goodwill before an agent can actually type.
How it works
You choose the keywords to watch for and the emoji to send. When an incoming message matches, the reaction is applied automatically so the customer sees their message was noticed.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Community Management | |||
| Case Desk | |||
| Stories Archive |
Common questions
Which plans include Auto-Reactions?
Auto-Reactions is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does Auto-Reactions use points from my wallet?
Auto-Reactions is included in your plan. Some actions, such as competitor scans and AI analysis, use points from your monthly credit, and the cost of each one is listed in your wallet.
Is Auto-Reactions available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See Auto-Reactions in your own dashboard
Book a walkthrough and we will load your own competitors before the call.