Auto-Replies
Answer automatically based on hours, availability or keywords.
Why it exists
A message that sits unanswered overnight reads as a closed business. An automatic acknowledgement sets expectations at 2am and keeps the customer from messaging a competitor instead.
How it works
You define the trigger: outside business hours, no agent available, or a keyword in the message, and the reply that should be sent when it fires.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Community Management | |||
| Case Desk | |||
| Stories Archive |
Common questions
Which plans include Auto-Replies?
Auto-Replies is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does Auto-Replies use points from my wallet?
Auto-Replies is included in your plan. Some actions, such as competitor scans and AI analysis, use points from your monthly credit, and the cost of each one is listed in your wallet.
Is Auto-Replies available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See Auto-Replies in your own dashboard
Book a walkthrough and we will load your own competitors before the call.