Auto-Replies
Answer automatically based on hours, availability or keywords.
Why it exists
A message that sits unanswered overnight reads as a closed business. An automatic acknowledgement sets expectations at 2am and keeps the customer from messaging a competitor instead.
How it works
You define the trigger: outside business hours, no agent available, or a keyword in the message, and the reply that should be sent when it fires.
Which plans include it
| Capability | BasicKD 25/mo | PlusKD 50/mo | ProKD 110/mo |
|---|---|---|---|
| Unified Inbox | |||
| Agent Status & Assignment | |||
| Agent Performance | |||
| Quick Replies | |||
| Auto-Replies | |||
| Auto-Reactions | |||
| Macros | |||
| SLA & Business Hours | |||
| Agent Permissions | |||
| Stories Archive |
Common questions
Which plans include Auto-Replies?
Auto-Replies is included in the Pro plan. You can upgrade at any time and it becomes available immediately.
Does Auto-Replies use points from my wallet?
No. Auto-Replies is covered by your subscription and does not draw on your points balance.
Is Auto-Replies available in Arabic?
Yes. Social Hub runs fully in both English and Arabic, including right-to-left layout, so your team can work in whichever language they prefer.
Works with
See Auto-Replies in your own dashboard
Book a walkthrough and we will load your own competitors before the call.