Question 1

What is a WhatsApp Business inbox?

Accepted Answer

A WhatsApp Business inbox is a shared workspace where your entire team can manage WhatsApp conversations from one place. Instead of one phone handling all messages, multiple agents can view, assign, and respond to customer chats simultaneously — with full conversation history and performance tracking.

Question 2

Can multiple agents use the same WhatsApp number?

Accepted Answer

Yes. Social Hub connects to your WhatsApp Business API number and lets your entire team respond from it. Each agent sees the full conversation history, can be assigned specific chats, and their responses are tracked individually for performance reporting.

Question 3

Does Social Hub support Instagram and Facebook too?

Accepted Answer

Yes. Social Hub is a unified inbox that brings WhatsApp, Instagram DMs, Instagram comments, and Facebook Messenger into one view. Your team manages all channels from a single dashboard — no switching between apps.

Question 4

Can I send broadcast campaigns on WhatsApp?

Accepted Answer

Yes. Social Hub includes a broadcast campaign builder that lets you send WhatsApp messages to contact lists using approved templates. You can segment audiences, schedule sends, and track delivery and read rates — all from the same platform you use for inbox management.

Question 5

How do auto-replies work?

Accepted Answer

Auto-replies in Social Hub let you set rules that automatically respond to incoming messages based on keywords, time of day, or channel. You can create canned responses for common questions, set away messages for after hours, and route conversations to the right agent or department automatically.

Question 6

Is this suitable for businesses in Kuwait?

Accepted Answer

Absolutely. Social Hub is built for Kuwait and GCC businesses. The platform supports Arabic and English, handles right-to-left text natively, and is used by retail brands, restaurants, and agencies across Kuwait for customer communication.